rs4 Privacy Policy — Protecting Your Data
Rs4 is committed to protecting the privacy and security of every Malaysian user's personal information. This page transparently explains how we collect, use, and store your data.
Last updated: January 2026
Information We Collect
When you register or use the rs4 platform, we collect several categories of information to ensure our services operate reliably and securely. All data collection is carried out transparently and solely for the purposes stated in this policy.
Account Information covers your full name, Malaysian mobile number, username, and login credentials provided during registration. This information is required to verify your identity and manage your account.
Payment information such as bank name, account number, and transaction records in MYR are collected when you make a deposit or withdrawal. rs4 does not store credit card numbers directly — all transactions are processed through secure payment gateways.
Device and browser information including IP address, device type, operating system, browser used, and session data are collected automatically. This information helps us detect suspicious activity and optimise platform performance for mobile users in Malaysia.
Usage data such as pages visited, games played, session duration, and in-platform actions are also recorded to help us understand how users interact with rs4 and improve their experience.
Summary of Data Collected
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Account Information Name, phone number, password (encrypted)
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Payment Information Bank details, MYR transaction records, deposit methods
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Device Data IP address, device type, browser, operating system
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Usage Data Pages visited, games played, active sessions
How Your Data Is Used
Platform Operations
Account information and session data are used to verify user identity, process logins, manage account balances, and ensure every transaction is accurately recorded in MYR.
Security & Fraud Prevention
Device data and transaction records are continuously analyzed to detect any unusual activity, unauthorized login attempts, or suspicious transaction patterns.
Service Improvement
Usage data helps the rs4 team understand which features are most frequently used, optimize performance on local 4G connections, and improve the user interface over time.
Customer Support
When you contact support, our staff will access relevant account information and transaction records to help resolve your issue quickly and accurately.
Platform Communications
Your phone number and account information are used to send important notifications relating to transactions, account security, and service updates. rs4 does not send marketing communications without your consent.
Legal Compliance
Rs4 retains certain records as required under Malaysian law, including financial transaction records for audit and regulatory compliance purposes.
Cookies & Tracking Technologies
Rs4 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Session cookies is used to maintain your login state during an active session. Without this cookie, you would need to log in again each time you navigate between pages. This cookie is deleted automatically when you close your browser.
Preference cookies stores your language settings and display preferences so the rs4 platform shows you the right content each time you return.
Analytics cookies help us understand aggregate usage patterns — such as which pages are visited most often or what types of devices Malaysian users are on. This data does not identify any individual user.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality such as login authentication.
Data Storage, Security & Sharing
All rs4 user data is stored on servers protected by SSL encryption and strict access controls. Passwords are stored in hashed form and cannot be read even by internal staff.
Rs4 does not sell, rent, or share users' personal information to third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Payment service providers — to process MYR deposits and withdrawals through trusted local payment gateways.
- Relevant authorities — where a valid request is received from Malaysian law enforcement authorities in accordance with established procedures.
- Platform technology providers — third parties who assist in operating rs4's technical infrastructure, subject to strict confidentiality agreements.
Your data is retained for as long as your account remains active or as required to fulfil legal obligations. Following account closure, data will be deleted or anonymised within the timeframe set by rs4's internal policies.
Technical Security Measures
- SSL/TLS encryption for all data communications
- Passwords are stored as salted hashes
- Login monitoring and suspicious activity alerts
- Internal access controls based on staff roles
- Regular data backups at secure locations
We Do Not Share Data For
- Third-party advertising or marketing
- Sale to data brokers or commercial analytics companies
- Any purpose outside the scope of this policy
Your Rights as a User
Rs4 users in Malaysia have the following rights regarding their personal data.
Right of Access
You have the right to request a copy of the personal information we hold relating to your account. Requests can be submitted through rs4 customer support and will be processed within a reasonable timeframe.
Right to Rectification
If your personal information is inaccurate or has changed, you can update it via the account settings page or contact our support team for more complex corrections.
Right to Erasure
You may request account closure and deletion of your personal data. However, rs4 may need to retain certain data for a prescribed period to fulfill its obligations under Malaysian law.
Right to Object
You may object to the processing of your data for certain purposes, including marketing communications. Contact rs4 customer support to formally submit your objection.
Data Portability Rights
To the extent permitted by law, you may request that your data be provided in a machine-readable format. Contact our support team for more details on this process.
Policy Updates & How to Contact Us
Rs4 reserves the right to update this Privacy Policy from time to time in line with changes to Malaysian law, technology, or how we handle user data. Any changes will be published on this page with a clear update date.
Continued use of the rs4 platform after any changes are published constitutes acceptance of the revised policy. We recommend checking this page periodically, especially after receiving any important notifications from us.
If you have any questions, concerns, or complaints regarding privacy or how rs4 handles your data, please reach out to our support team. We are committed to responding to all privacy-related inquiries within a reasonable timeframe.
For general questions about the platform, you can also visit our FAQ ours, covering a wide range of topics including account security and data privacy.
Contact Our Privacy Team
For enquiries relating to privacy and data protection:
Support at rs4.wine
Response time: within 3 business days
Policy Information
Current version: January 2026
Jurisdiction: Malaysia
Applicable law: Personal Data Protection Act 2010 (PDPA) Malaysia
Questions About Your Data?
The rs4 support team is here to help you understand your privacy rights and manage your account information.